Privacy & Refund Policy

Last Updated: July 27, 2025

At StarGen (“we”, “us”, “our”), we prioritize customer satisfaction and transparency. This Privacy & Refund Policy outlines how we handle your personal information and the terms related to refunds for Tokens used within our AI-powered creative services.

1. Privacy Policy

Data Collection

We collect personal information such as your name, email address, and payment details when you register or purchase Tokens. This information is used solely to provide our services, process transactions, and communicate relevant updates.

Use of Information

Your data helps us:

• Provide personalized services and content
• Enhance user experience by analyzing usage patterns
• Process transactions and send purchase confirmations
• Respond to customer service requests

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

Sharing Information

We do not sell, trade, or otherwise transfer your personal data to third parties without your explicit consent, except when necessary to comply with legal obligations.

2. Refund Policy

General Policy

All purchases of Tokens are final. Due to the digital nature of our platform and immediate availability of Tokens upon purchase, refunds are generally not provided after transaction completion.

Refund Eligibility

We may consider a refund under the following exceptional circumstances:

• Billing Errors: You were charged incorrectly due to a technical error.
• Delivery Failure: Purchased Tokens were not correctly credited to your account due to system malfunction.

Tokens already used to generate AI content cannot be refunded.

How to Request a Refund

Refund requests must be submitted to our support team via email (info@stargen.co.uk) within 14 days of the original transaction date. Provide transaction details and clearly describe the issue encountered. Our team will review and respond promptly.

Processing Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider, typically taking several business days.

3. Additional Information

Technical Issues

If you encounter technical issues during content generation, contact our support team for assistance. We aim to resolve all technical difficulties swiftly.

Service Availability

StarGen is committed to maintaining high availability and performance. However, occasional downtime due to maintenance or technical upgrades may occur. In such cases, users will be informed in advance whenever possible.

4. Policy Updates

We reserve the right to update or modify this Privacy & Refund Policy at any time. All changes will be posted on this page, and users are encouraged to review the policy periodically to remain informed.

Contact Us

For any questions or additional information regarding our policies, please contact us:

Email: info@stargen.co.uk
Phone: +44 7599 035 935
Address: Blucher St, Birmingham B1 1WL, United Kingdom