Refund Policy

Last Updated: July 27, 2025

At StarGen (“we”, “us”, “our”), customer satisfaction is our top priority. This Refund Policy outlines the terms regarding refunds for Token purchases used to access our AI-driven creative generation services.

1. General Policy

All Token purchases are considered final. Given the digital nature of our services and the immediate availability of Tokens upon purchase, refunds are typically not granted once a transaction is complete.

2. Refund Eligibility

Refund requests may be considered under specific exceptional circumstances, including:

• Billing Errors: An incorrect charge due to a technical or billing system error.
• Delivery Failure: Tokens purchased were not credited to your account due to technical issues.

Refunds will not be provided for Tokens that have already been used for content generation.

3. Requesting a Refund

To request a refund, please contact our support team via email (info@stargen.co.uk) within 14 days of the original transaction date. Include transaction details and a clear description of your issue. Our team will review and respond to your request promptly.

4. Processing Refunds

If your refund request is approved, funds will be credited back to your original payment method. Please allow several business days for the refund to reflect in your account, depending on your banking or card provider.

5. Changes to This Policy

StarGen reserves the right to modify this Refund Policy at any time. Updates will be posted on this page along with an updated “Last Updated” date. We encourage regular reviews of this policy to stay informed of any changes.

Contact Us

For further questions or assistance regarding refunds, please contact us:

Email: info@stargen.co.uk
Phone: +44 7599 035 935
Address: Blucher St, Birmingham B1 1WL, United Kingdom